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Meet the Team
Frequently Asked Questions
Why does Sharpsend ask for several permission requests?
The accessibility feature occasionally turns itself off automatically on some Android devices. Unfortunately, Sharpsend has no control over this and it is a known bug in the Android operating system.
However, on most devices, you can disable app optimization for Sharpsend in Settings to stop it from disabling accessibility. This is usually found in Settings > Battery.
Here are some more possible solutions… please give them a try!
1. Enable “Battery Optimization”.
For devices with Android 6.0 and higher, go to Settings -> Battery, click the menu icon in the top-right corner (3 vertical dots), and select “Battery Optimization”. Then select “All Apps” from the drop-down list, select Sharpsend, and choose “Don’t Optimize”.
For Samsung Galaxy devices (SG 5 and later), check to see if you have App Battery Optimizer in Samsung Smart Manager app enabled. Please disable this as it is known to disable Sharpsend’s Accessibility Service. You’ll want to go to Android Settings > General > Battery, and look under App Optimization and select Details. Then find Sharpsend and turn it off.
For Huawei phones, go to Settings > Apps > Advanced Options > Ignore Optimizations and toggle “allow” for Sharpsend.
For Some Xiaomi models try the following flow:
Go to settings >>Installed apps >> Sharpsend >> Other Permissions >> Enable all options. Then go to accessibility and disable and enable for Sharpsend.
Try to block something on your block list.
For other devices, it is possible that you might have a task manager that automatically closes applications periodically. If you do, please add Sharpsend to the whitelist (apps that are excluded from being automatically closed) of the application.
2. Make sure that ‘Draw over other apps‘ is enabled for Sharpsend.
Is Sharpsend free?
Sharpsend is 100% free and does not charge additional fees for transactions.
Information we collect
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.
How we use your information
We use the information we collect in various ways, including:
I. Provide, operate and maintain our website
ii. Improve, personalize, and expand our website
iii. Understand and analyze how you use our website
iv. Develop new products, services, features, and functionality
v. Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
vi. Send you emails
vii. Find and prevent fraud.
Sharpsend follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.
Third Party Privacy Policies
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.
GDPR Data Protection Rights
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
Sharpsend does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.